Privacy Policy

This website is operated by Polaris Connect ([Pending approval: legal entity name, state of organization and business address]). In this policy, "Polaris Connect", "we" and "us" refer to that business.

Effective date: [Pending approval: effective date].

We collect information you choose to give us, and limited technical information needed to run the site.

• Contact details — such as your name, company, email address, phone number and, when you choose to provide them, service addresses — through the contact form, after you build a Technology Plan, or when you book an advisor appointment.
• Business and technology information — such as your industry, number of locations and employees, current services and providers, approximate costs, contract dates, challenges and goals.
• Polaris Intelligence conversations and Technology Plans — the messages you write, the questions asked, the facts recorded from your answers, the plan generated, and earlier versions of it.
• Appointment details — the time you book, your time zone and any notes you add.
• Technical information — a one-way scrambled (hashed) version of your IP address used to limit abuse, the page you submitted from, and standard server and error logs.

Please don't include passwords, payment card numbers or other sensitive personal information in Polaris Intelligence or our forms.

• To run Polaris Intelligence and generate your preliminary Technology Plan.
• To have a Polaris advisor review your needs, contact you and help you compare options.
• To schedule and manage advisor appointments.
• To notify our advisor team when you submit a request or book a time.
• To protect the site against spam, abuse and excessive automated use.
• To maintain, troubleshoot and improve the website.

We do not sell your personal information. Use of your information for marketing communications is [Pending approval: marketing communications policy].

Polaris Intelligence sends your discovery messages and related business information to an AI model provider, through Lovable's AI service, to understand your answers and draft your Technology Plan. AI output is preliminary and reviewed by a human advisor. Whether and how AI providers retain or use submitted content is governed by their terms; [Pending approval: confirmation of AI provider data-use terms to disclose].

We rely on service providers who process information on our behalf to operate the site:

• Website hosting and database — Lovable and its cloud infrastructure providers.
• AI processing — AI model providers accessed through Lovable's AI service.
• Email delivery — Lovable's email service, used to send advisor notifications.
• Scheduling — Google Calendar, which receives your name, email address, appointment time and a summary of your request, and sends you a calendar invitation.

To check availability or obtain options for you, an advisor may need to share relevant details — such as your business name, service address and requirements — with technology providers. When and how this happens, and whether we ask for your approval first, is [Pending approval: provider data-sharing practice and consent process].

We may also disclose information when required by law or to protect our rights and users.

This website does not use advertising cookies or third-party analytics scripts. Your browser stores your Polaris Intelligence session and a private access code for your Technology Plan in local storage so you can return to your plan on the same device; clearing your browser data removes them. Our hosting provider may collect aggregate traffic statistics. [Pending approval: confirmation of hosting-level analytics disclosure]

We keep information for as long as needed to provide advisory services and meet legal obligations. Our specific retention periods are [Pending approval: retention periods for leads, conversations, plans and appointments].

We use reasonable measures to protect information, including encrypted connections, restricted staff access, and private access codes for Technology Plans that we store only in scrambled form. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You can ask to access, correct or delete the personal information we hold about you. Depending on where you live, you may have additional rights under applicable law. We will verify requests before acting on them. [Pending approval: applicable state privacy laws and request-handling procedure]

To make a request, contact [Pending approval: privacy contact email address].

This website is intended for businesses and is not directed to children under 13.

We may update this policy from time to time. Changes take effect when posted on this page with a new effective date.